Frequently Asked Questions

How do I SIGN in?

Click on "Sign In" at the top of the screen and enter your username and password.  Don't know your username or password?  Click on "FORGOT YOUR PASSWORD?" link and follow the online instructions".  Email ava@avainfo.org for additional support.

what is my member number?

Sign In. Click on PROFILE HOME in the My Profile area.  Your 8 digit member number is displayed above your name. 

how do i reset my password?

In the “Sign In” area, select the “Forgot your password?” link.

How do i print a membership card?

Sign In. Click on MEMBERSHIP INFO in the My Profile area.  Then click on the View/Print My Membership Card link shown below your name. 

Where can I find my membership and profile information?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INVOICING, PAYMENTS & HISTORY" area on this page. Locate a link called "Membership".

How do I update my contact information?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INFORMATION & SETTINGS" area on this page.

How do I Get a Receipt?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INVOICING, PAYMENTS & HISTORY" area on this page. Locate a link called "Invoice".

how do i renew my membership?

Instructions can be found under the Membership tab on the homepage  (http://www.avainfo.org/page/renew). Contact AVA@avainfo.org if you need help. If you already have an active invoice, you can pay it by going to "INVOICING, PAYMENTS & HISTORY" area on this page. Locate a link called "Invoice".  Please contact AVA if you need assistance with an invoice.

Where is the Printable membership application?

We no longer have a paper application.  Please join online.  If your employer is going to pay for your membership, please fill out the application online and then choose pay by check for payment.  When you submit your application, an invoice will be generated that you can print for your employer.  When AVA receives payment from your employer, your membership will be activated.