Frequently Asked Questions

How do I SIGN in?

In the "Sign In" area on the right side of the pages enter your username and password.  Don't know your username or password?  Click on "FORGOT YOUR PASSWORD?" link and follow the online instructions".  Email ava@avainfo.org for additional support.

what is my member number?

Sign In. Click on PROFILE HOME in the My Profile area.  Your 8 digit member number is displayed above your name. 

how do i reset my password?

In the “Sign In” area, select the “Forgot your password?” link.

Why doesn't my username and/OR password work?

When the new website launched, all of our members who joined through the old site were assigned a new username and password. Your username is now your prior (4 digit) AVA number and your password is your last name (as properly written i.e. Smith). After you sign in, please update your profile and change your username and password.

How do i print a membership card?

Sign In. Click on MEMBERSHIP INFO in the My Profile area.  Then click on the View/Print My Membership Card link shown below your name. 

Where can I find my membership and profile information?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INVOICING, PAYMENTS & HISTORY" area on this page. Locate a link called "Membership".

How do I update my contact information?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INFORMATION & SETTINGS" area on this page.

How do I Get a Receipt?

Sign in and click on "MANAGE PROFILE" in the My Profile area.  Look for the "INVOICING, PAYMENTS & HISTORY" area on this page. Locate a link called "Invoice".

how do i renew my membership?

Sign in and click on the red RENEW button next to the Membership Info in the "My Profile" area.  You can also click on the "Securely renew your membership now" link below your name in the membership info area of your profile.  Contact AVA@avainfo.org if you need help.